What if a customer refuses to wear a mask?

If there is an issue, businesses can call the Brookings Police Department non-emergency line to report non-compliance. Customers who have medical requirements that do not allow them to wear masks can simply state so and no verification should be required. If there appears to be unwarranted use of this exemption, the City will likely review, but we hope people will be honest in use of this exemption. Businesses can reserve the right to refuse service. If social distancing is available and observed by everyone, the business may choose to recognize this circumstance and masks are not required in this instance.

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1. How do I wear a mask/face covering?
2. How should I care for a mask / face covering?
3. Are masks required for outdoor events/activities?
4. What are some of the exceptions for wearing masks / face coverings?
5. Do I have to wear a mask if there is a plastic/acrylic barrier?
6. Are business owners required to enforce the mask mandate?
7. What if a customer refuses to wear a mask?
8. Do I have to provide masks to customers?
9. Do I have to post signage stating that masks are required?
10. How do I report people who are not following the ordinance?
11. What happens if I get “caught” not following the ordinance?
12. If I maintain 6’ between my coworkers and myself, do we have to wear masks?
13. Is the mandate enforceable at private events within a business or after hours?
14. What is a City-sanctioned event?